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Every agreement, notice, and policy this company has published, with the date each one took effect. Older versions are kept on file.
The terms you accept when you use this site or buy from us.
Who we are, where to send a formal legal notice, our copyright and trademark notices, how to make a copyright complaint or a legal process request, how to report a security problem, and an index of every document we publish.
What we promise about the condition of what we send you, how that works alongside the warranty from the company that made a product, how to make a claim, and what a warranty does not cover.
How a recurring order works: what comes, how often, what it costs, and how it renews. You can stop it yourself at any time, from your account, with no fee and no notice period, and nothing is charged after you do.
Where we ship, what delivery costs, how long it takes, and exactly what we do when a delivery does not arrive. A missing parcel is something we investigate, not something we hand back to you.
What we collect, why we hold it, and the rights you have over it.
How Sleep Balance Academy PC contacts you, the difference between messages about your care, messages about an order, and marketing, and how to stop any of them. Text messaging is not switched on today.
What a video or remote visit with a Sleep Balance Academy clinician involves, what it can and cannot do, what the risks are, and what you are agreeing to when you accept.
What Sleep Balance Academy PC sets on your device and what it is for, the advertising and analytics technology we run on the public store, and how to refuse it.
How Sleep Balance Academy PC handles health related information that is not covered by HIPAA, including what a visit to our store can suggest about you before you are ever a patient. It covers what we collect, who receives it, and the rights you have over it.
How Sleep Balance Academy PC may use and disclose your protected health information, the rights you have over it, and how to exercise them or complain.
What Sleep Balance Academy PC collects when you use our website and buy from us, why, who we share it with, how long we keep it, and the choices you have. Health information from your care is covered separately by our Notice of Privacy Practices.
How your account, your order, and your care are protected.
What the information on this site is and is not, the warnings that apply to airway and sleep products, who should speak to a clinician before starting, and how to report a safety problem or an injury to us and to the Food and Drug Administration.
How to cancel or reschedule a visit, what happens if you miss one, what happens when we cancel or the technology fails, and how clinical services are billed. A disagreement about a fee never affects your care or your records.
What can come back to us and what cannot, what we do about a defect, damage, the wrong item or a recall, and how refunds are paid. Recall and safety remedies have no time limit and no exceptions.
What you can expect from us as a patient, what you can insist on, and how to complain if we get it wrong, including the complaints you can make without going through us. It ends with what we ask of you in return.
The agreement between you and Sleep Balance Academy PC covering use of the website, purchases, and access to clinical services. It contains an arbitration agreement, and it explains what that agreement does not cover.
Our commitments on making this site usable by everyone.
What we are building toward, what is genuinely in place today, where we know we fall short, and how to tell us about a barrier and get the thing you were trying to do done another way.
How we contact you, and how you change that.
Who can leave a review, the complete list of reasons a review will not be published, how the star rating is worked out, and what we do with a review that describes an injury. It also explains why a public review is a bad place for health information.
Need the version that applied to a past order? Open a support case and we will send it to you.