Accessibility Statement

1Our Commitment

Sleep Balance Academy PC ("SBA," "we," "us," or "our") is committed to providing people with disabilities meaningful and equitable access to our websites, patient and provider portals, digital content, communications, telehealth services, and other programs and services. We do not discriminate on the basis of disability and will provide reasonable modifications, auxiliary aids and services, and effective communication when required by applicable law. Accessibility is an ongoing responsibility. This Statement describes our approach and the ways to request assistance; it is not a certification that every page, document, device, third-party service, or feature is free from accessibility barriers at every moment.

2Accessibility Standard and Design Approach

We use the Web Content Accessibility Guidelines (WCAG) as an accessibility benchmark for digital design and development. Our current program generally targets WCAG 2.2 Level AA for content and functionality we control. Where applicable law prescribes a different technical standard, timetable, exception, or equivalent-facilitation rule, we follow the requirements that apply. Our accessibility program is intended to address, among other things, keyboard access, logical structure and headings, meaningful labels and instructions, text alternatives for informative images, color contrast, zoom and reflow, visible focus, captions and other alternatives for audiovisual content, understandable error messages, reduced-motion preferences, and compatibility with commonly used assistive technologies.

3Health Care, Telehealth, and Effective Communication

Accessibility in health care includes more than a website. When required by law and appropriate to the individual need, we will provide reasonable modifications and auxiliary aids or services so that a person with a disability can communicate effectively and have an equal opportunity to participate in our services. Depending on the circumstances, assistance may include an accessible electronic or paper format, communication support, captioning, qualified interpreter services, help completing a process that is not accessible, or another effective method. When the law requires an auxiliary aid or service, we do not impose a surcharge for providing it. For telehealth, we will work with patients to identify an accessible way to participate when a disability affects use of the ordinary video, audio, authentication, or communication method. The appropriate solution depends on the individual, the clinical service, available technology, privacy requirements, and applicable law.

4Documents, Forms, and Other Content

We work to make documents, forms, instructions, and other digital content that we create accessible. Some content may originate with manufacturers, licensors, public agencies, or other third parties. If content you need is not accessible to you, contact us and we will provide the information in an accessible format or another effective manner when required and reasonably available. An alternative format is not intended to delay access to care, a transaction, or information. We will address time-sensitive requests with appropriate priority.

5Third-Party Technology

Some services may rely on technology supplied or operated by third parties, such as payment processing, video communications, embedded media, mapping, identity verification, or external documents. We consider accessibility when selecting and managing vendors and will seek reasonable remediation when a third-party component creates a barrier.

A third-party limitation does not eliminate our obligation to respond to an accessibility request. When direct remediation is not immediately available, we will work to provide an effective alternative consistent with applicable law.

6Requesting an Accommodation or Reporting a Barrier

If you encounter an accessibility barrier or need a reasonable modification, auxiliary aid or service, or accessible format, please contact us. You do not need to use special legal terminology or identify a diagnosis. Tell us what you are trying to access or accomplish and what would make the interaction effective for you. Helpful information may include the page or service involved, the nature of the barrier, the format or accommodation you prefer, and whether the request is time-sensitive. Providing this information is optional; we may ask reasonable questions needed to understand and respond to the request. We will respond as promptly as reasonably practicable and will not retaliate against you for requesting an accommodation, reporting a barrier, or asserting a disability-related right.

7Accessible Communication Preferences

If a disability affects how you receive communications, you may ask us to use a reasonable alternative method or format. Requests involving health information are also subject to our Notice of Privacy Practices and applicable privacy requirements. We encourage you to tell us about an accessibility need before a scheduled telehealth visit or other time-sensitive service when possible, but advance notice is not a condition of requesting assistance.

8Complaints and Other Rights

You may raise an accessibility concern directly with us, but nothing in this Statement requires you to do so before exercising any right to file a complaint with a government agency or other authority. Nothing in this Statement limits any right or remedy available under applicable federal or state law.

9Changes to This Statement

We may update this Statement as our services, technology, accessibility program, or legal obligations change. The current version will state its effective date.

10Contact

Accessibility requests and barrier reports may be directed to: Sleep Balance Academy PC, 350 W 6th #151, Dubuque, IA 52004; support@sleepbalanceacademy.com; 877-230-0324. Please identify the request as an accessibility matter so that it can be routed appropriately.