This policy describes the types of information we may collect from you or that you may provide when you visit our website (the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.
1. Information We Collect
1.1 Personal Identification Information
Name, postal address, email address, telephone number, and payment information (processed securely by our third-party payment processors).
1.2 Health & Medical Information (Sensitive Data)
Because we facilitate telemedicine services and sell medical devices, we may collect health-related information such as sleep history and conditions, prescription information for regulated devices, and data uploaded for telemedicine consultations.
HIPAA Notice: To the extent we collect “Protected Health Information” (PHI) as defined by HIPAA, such information is handled in strict compliance with federal laws and our internal HIPAA Security Policies.
1.3 Account & Usage Data
Login credentials for your account and other secure areas, purchase history, and course progress data.
1.4 Automated Data Collection
As you navigate through our Website, we may use automatic data collection technologies (cookies, web beacons, pixels) to collect information about your equipment, browsing actions, and patterns.
2. How We Use Your Information
- To Provide Services: To fulfill orders, process course registrations, and facilitate telemedicine consultations.
- To Transact: To process payments and prevent fraud.
- To Communicate: To notify you about changes to our Website, membership expiration, or product updates.
- Marketing & Opt-Out: We may send emails about new products or services. You can unsubscribe at any time via the link in the email.
- Telemedicine Coordination: To share necessary health data with the independent healthcare providers who perform consultations.
3. Disclosure of Your Information
We do not sell your personal data to third parties. We may disclose personal information to service providers (shipping, payment processors, email platforms), independent healthcare providers fulfilling your telemedicine requests, to comply with legal requirements, and in the event of a business transfer.
4. Data Security
- Encryption: Payment transactions and health data submissions are encrypted using SSL technology.
- Access Control: Access to health data is restricted to authorized personnel only.
- Your Role: You are responsible for keeping your account password confidential.
5. Children Under the Age of 13
Our Website is not intended for children under 13 years of age, and we do not knowingly collect personal information from them. If you believe we might have information from a child under 13, please contact us so we can delete it.
6. Your State Privacy Rights
- California Residents: You may have the right to request access to and deletion of your data (CCPA).
- Iowa Residents: We comply with applicable Iowa state data protection regulations.
7. Third-Party Links & Social Media
Our Website may contain links to third-party websites. We do not control these websites and are not responsible for their privacy statements.
8. Changes to Our Privacy Policy
We post any changes to this page. The date it was last revised is identified at the top. You are responsible for periodically checking for changes.
9. Contact Information
Email: support@sleepbalanceacademy.com
Mail: 350 W 6TH ST #151, Dubuque, IA 52004
