Frequently asked questions
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How do I track my order?
Sign in and open Account → Orders. Each shipped order shows its carrier and tracking number, updated as it moves.
What is telemedicine and how does it work?
Telemedicine lets you consult a licensed provider online. Purchase a service in the store, then complete onboarding in the patient portal using the same login.
Do you store my card details?
No. Payments run through Stripe (test mode in this demo). We only keep a tokenized reference plus the card brand and last four digits for display.
Can I return a product?
Yes — see our Shipping & Returns policy for eligibility windows and how to start a return.
How do I become a patient?
Either purchase a telemedicine service, or accept a secure invitation from your provider. Both activate patient access on your existing account.
