Subscription and Auto-Renewal Terms
Terms for recurring product shipments and auto-ship plans.
- Published by
- Sleep Balance Academy PC
- Effective date
- Last updated
Contents
Scope
These Terms apply to recurring product shipments or auto-ship plans purchased from SBA. They do not apply to clinical appointments or clinical treatment plans unless a separate clinical program expressly incorporates recurring-payment terms.
Enrollment and Material Terms
Before enrolling you in an online recurring product plan, we disclose the material terms clearly and conspicuously, including the product, quantity, frequency, recurring price or pricing method, shipping and tax treatment, whether a promotional price changes later, that charges continue until cancellation, and how to cancel. We obtain express informed consent to the recurring charge before billing.
Renewal and Charges
The payment method you authorize will be charged for each recurring shipment according to the schedule and price disclosed for the plan, subject to disclosed changes and applicable law. A recurring plan continues until you cancel it or it ends under these Terms.
Cancellation
You may cancel an auto-ship plan at any time without a cancellation fee or minimum number of shipments. We provide a simple online cancellation method for plans enrolled online, and you may also contact support@sleepbalanceacademy.com if you cannot access the online method. Cancellation stops future recurring charges that have not already been processed. We provide confirmation of cancellation.
Skip, Pause, and Changes
Where the plan offers skip, pause, frequency, quantity, address, or payment-method controls, changes apply prospectively to shipments that have not already entered processing. A skipped or paused shipment is not charged. A pause is not a cancellation unless the plan is expressly canceled.
Price or Material Plan Changes
We do not impose a material recurring-price increase or other material plan change without advance notice and any consent required by applicable law. Our current practice is to provide at least 30 days' advance notice of a recurring item price increase when practicable. You may cancel before the new price takes effect.
Reminders
We may send advance shipment or renewal reminders that identify the upcoming shipment, expected charge, destination, and cancellation or management method. A reminder supplements, and does not replace, the disclosures and cancellation rights required by law.
Failed Payments
If a recurring payment fails, we may retry the authorized payment method and notify you. We do not ship a recurring order until payment succeeds. We may pause or cancel a plan after repeated payment failures. We do not impose a separate failed-payment penalty unless it was clearly disclosed and permitted by law.
Returns and Mistaken Charges
Canceling a plan does not automatically return a shipment already delivered. Physical merchandise is governed by the Returns and Refunds Policy. If SBA charges you after an effective cancellation or sends a shipment that our records confirm you properly skipped, contact us so we can correct the charge or shipment.
Legal Rights and Contact
These Terms do not limit any non-waivable federal or state automatic-renewal right. Questions, changes, or cancellation assistance: support@sleepbalanceacademy.com
