SBA Support Center
Whether you need help, policy guidance, or general information, the SBA team is here to support you.
How Can We Help?
Consultations
Book or reschedule your 1:1 appointment with Dr. Downs.
Orders
View or track your recent product orders.
Payments & Billing
Manage your saved payment methods.
My Account
Update your login, profile, and personal details.
Shipping & Returns
Find shipping details and product delivery timelines.
Terms of Service
Review our terms of use and privacy policy.
Contact Support
Reach our support team directly for assistance.
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Make sure you’re using the same email address you used at checkout or when signing up.
If you still can’t access your account, click “Forgot password” on the login page.
Didn’t get the reset email? Wait a few minutes and check your spam or promotions folder before contacting support. -
Not yet — “fulfilled” means your order has been packed, labeled, and handed off to the shipping carrier.
Delivery can still take a few business days depending on your location.
Check your tracking link (included in your shipping confirmation email) for the most accurate delivery updates. -
Yes — we do offer international shipping for select regions.
Please note that a separate invoice will be issued for customs, duties, and additional shipping charges once your order is placed.
International delivery times vary depending on the destination and customs clearance process.