Accessibility Statement

Effective date August 17, 2026

1What we are working toward

We want every part of Sleep Balance Academy to be usable by people with disabilities, including people who use a screen reader, navigate by keyboard, use voice control or a switch, need larger text, or need less movement on screen.

Our target is the Web Content Accessibility Guidelines, version 2.1, Level AA, across our store and our patient portal.

We aim higher than that. Where version 2.2 is stricter, we build to 2.2: minimum sizes for anything you have to click or tap, keeping a focused control from being hidden behind a sticky bar, not asking for the same information twice in a checkout, help in the same place on every page, and sign-in codes that can be pasted and filled by a password manager.

Accessibility is not a project with an end date here. It is checked when something is built and re-checked when it changes, and this page is updated when the answer changes.

2What is in place today

These are specific and you can check them. They were verified by reading how the sites are built, not by an outside auditor.

• Keyboard operation. You can reach and operate the navigation, product filters and checkout with a keyboard alone. Nothing important is available only on hover.
• Skip to content. Every store page starts with a link that jumps you past the header straight to the main content, so you are not tabbing through the menu on every page.
• Visible focus. Focus is visible. The focus ring is defined once in our design system and applied everywhere, rather than being left to each page, so it does not quietly disappear on a component somebody styled in a hurry.
• Reduced motion. If your device is set to reduce motion, our animations and transitions turn themselves down. That setting is respected by the shared code every page uses, not page by page.
• Structure and labels. Headings are real headings in order, form fields have labels that stay attached to them, buttons say what they do, images that carry meaning have text alternatives, and page regions are marked so you can jump between them.
• Contrast and color. Text colors come from one palette and are chosen to stand out against the background behind them. Color is never the only way we tell you something, so a status is always spelled out in words as well.
• Zoom and small screens. Text resizes with your browser settings and the layout reflows rather than breaking, and the site works on a phone as well as a desktop.

3Where we know we fall short

This list is honest rather than flattering. If you find something that is not here, we want to know about it.

• No independent audit yet. Nobody outside the company has audited these sites against the standard, and we have not tested every page with a screen reader. Until that has happened, treat section 2 as what we built rather than as a verified result.
• The portal has no skip link yet. The skip to content link is on our store pages. It is not in the patient portal yet. If you navigate the portal by keyboard, you are currently tabbing through the header on every page, and we are fixing that.
• Documents and instructions. Files you download are not always accessible, particularly instructions written by the company that made a product. We cannot repair a document we did not write. Ask us and we will give you the content in a form that works for you.
• Dense screens. Some dense screens, particularly tables of orders and results, are usable but not comfortable with a screen reader. They work; they take longer than they should.

4The parts we do not fully control

Two parts of the experience are provided by other companies and run inside our pages. We chose them, so their problems are ours to solve, but we cannot change their code.

• The video visit surface. The surface that carries the video and audio of a visit with your clinician is built by another company. Its controls, its captions and its behavior with a screen reader are theirs, not ours.
• The payment step. The step where you enter card details comes from our payment processor, so we cannot restyle or relabel it.

We are asking both for their accessibility documentation and testing them as they actually appear here rather than trusting a document. In the meantime, if either one blocks you, section 6 gets you past it with a person.

5Telling us about a barrier

Write to support@sleepbalanceacademy.com. Put the word accessibility in the first line so it is routed quickly. It helps if you can tell us:

• the page you were on, or what you were trying to do
• what stopped you, in your own words
• the assistive technology, browser or device you use, if you know it
• whether you need the thing done now, so that we deal with that first

What then happens:

1. A person reads it. Reports of this kind are not answered by an automated reply.
2. We aim to acknowledge it within three business days, and to tell you what we are going to do about it within ten.
3. If it can be fixed quickly, we fix it and tell you. If it is going to take longer, we tell you that honestly and give you a date.
4. Either way we get the thing you were trying to do done for you in the meantime, as described in section 6.

You do not have to use this route before complaining elsewhere. The Patient Rights and Responsibilities document explains how to complain to the Office for Civil Rights, which handles disability discrimination complaints in health care, and you do not need our permission or our involvement to do that.

6Another way to get it done

If any part of our site does not work for you, it is not the only way to do the thing. Tell us and a person will do it with you.

• place an order, or change or cancel one
• book, move or cancel a visit
• get a copy of a document, a result or an invoice in a format you can read
• stop a recurring order, which you can also do yourself in your account at any time
• go through a product's instructions and warnings with you before you use it

If the video surface does not work with your assistive technology, tell us before your visit rather than on the day, and we will arrange another way for you to have that visit.

7How we keep this page honest

This statement is reviewed at least once a year and whenever we change something significant, and it is corrected as soon as one of the gaps above is closed or a new one is found.

We would rather this page say something uncomfortable and true than something reassuring and unverified. If you think a sentence here is wrong, tell us and we will either evidence it or change it.

8Changes to this document

We update this document when what we do changes, when the law changes, or when we find wording that is unclear. Every version is kept, and each one records the date it took effect.

How you find out depends on how much changed. A correction that does not change your rights is simply published. A change that does affect your rights is announced before it takes effect. A change that materially alters what you agreed to is not applied to you by silence: we ask you to accept it, and continuing to browse the site is not treated as acceptance.

If you want a copy of an earlier version, or want to know what changed and when, write to support@sleepbalanceacademy.com and we will send it to you.

9Contact

Accessibility reports and requests for another way to do something both go to the same address. Say what you need in the first line and it will be picked up faster.