How a recurring order works: what comes, how often, what it costs, and how it renews. You can stop it yourself at any time, from your account, with no fee and no notice period, and nothing is charged after you do.
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Effective date
1What auto-ship is
Auto-ship is a standing arrangement to send you something you use regularly, on a schedule, without you having to reorder it each time. You pick the item, the quantity, and how often you want it. We send it on that schedule and charge you for each shipment as it goes out.
It usually costs less than ordering the same thing one at a time, and the saving is shown to you as a discount on the item rather than hidden in the arrangement.
Auto-ship, subscription, and recurring order
Three names for the same thing. You may see any of them on our site, in an email, or in your account. They all mean an order that repeats on a schedule until you stop it.
Auto-ship is for products. It has nothing to do with appointments, visits or any other clinical service, which are covered by the Clinical Cancellation, No-Show and Billing Policy.
2The terms of your auto-ship
2.1 What we tell you before you pay
Before you set up a recurring order, and on the page where you enter your payment details, we tell you all of this:
What comes. The item, the quantity, and any option you chose.
How often it comes. How many days or weeks between shipments, and the date of the first one.
What each shipment costs. The price of each shipment, including the discount, the delivery charge if any, and tax. If a first shipment costs a different amount from the ones after it, we tell you both numbers rather than only the first.
That it renews by itself. That it continues on its own until you stop it, and that we charge the payment method you gave us each time.
How to stop it. That you can stop it yourself at any time from your account, and how to get there.
You agree to the recurring charge separately from the rest of the order, and nothing is ticked for you in advance. If you do not want a recurring order, you can buy the same item once without one.
2.2 What is not in it
There is no minimum number of shipments, no commitment period, no cancellation fee, no notice period, and no penalty for skipping a shipment or for stopping.
You do not lose a discount you already received by canceling later. You do not owe us anything for shipments that have not happened. There is nothing to forfeit and nothing to pay back.
If we ever want to add a condition to a recurring order, it applies to orders set up after we tell you about it, and not to one you already have. An arrangement you already made keeps the terms you made it on.
3Canceling
You can cancel at any time, yourself, from your account. It takes effect immediately, and nothing is charged after it.
Open your account. Sign in and go to your account.
Find the subscription. Find the recurring order under Subscriptions.
Cancel it. Choose cancel. That is the whole process.
There is no fee. There is no notice period. There is no form, no phone call, and no retention offer to sit through. Nobody will call you to talk you out of it. You do not have to tell us why, and if you choose to tell us, that is feedback and not a condition.
Canceling stops future shipments and future charges. It does not undo a shipment that has already gone out or a charge that has already been taken. If a shipment has been charged but not yet sent, tell us and we will stop it and refund you.
If you cannot get into your account for any reason, write to support@sleepbalanceacademy.com and ask us to cancel it. We will, and we will confirm it. Not being able to sign in is never a reason a cancellation does not happen.
We email you a confirmation when a recurring order is canceled. If you did not get one, the cancellation may not have gone through, so please check with us.
4Skipping a shipment
If you have enough for now but do not want to stop altogether, skip the next shipment. It is one action in your account, alongside cancel.
Skipping moves you past the next shipment only. The one after it comes on the normal schedule. You are not charged for a shipment you skipped, and skipping does not cost you your discount or count against you in any way.
5Pausing and starting again
You can pause a recurring order instead of canceling it. While it is paused nothing ships and nothing is charged, and it stays paused until you start it again. There is no limit on how long you can leave it paused.
Starting it again picks up the same item, quantity and schedule you had before. If the price has changed while you were paused, we tell you before the next charge, under section 8.
6Changing your recurring order
You can change the quantity yourself, in your account, at any time. The new quantity applies from the next shipment.
To change how often it comes, where it goes, or which card pays for it, write to support@sleepbalanceacademy.com and tell us what you want changed. We will make the change and confirm it back to you.
Tell us about an address change or a new card before your next shipment date rather than after it. A recurring order charged to a card that has expired, or sent to an address you have moved out of, is a great deal easier to prevent than to fix.
7If a payment does not go through
Cards expire, banks decline things, and balances run short. None of that is treated as a problem with you.
Here is what happens:
We let you know. We tell you the payment did not go through, and we tell you what to do about it.
We try again. We try again a few times over the following days, in case it was temporary. Nothing ships until a payment succeeds.
We pause it, we do not cancel it. If it still does not go through, we pause the recurring order rather than cancel it. Your item, quantity, schedule and discount are all kept.
You pick it back up. Update your payment details and start it again, and you carry on where you left off.
We do not charge you a fee for a failed payment, we do not add interest, and we do not send a failed auto-ship payment to a debt collector. There is nothing to owe: a shipment that was not paid for is a shipment we did not send.
8If the price changes
We will not charge you a new price without telling you first.
If the price of your recurring order is going to change, we tell you at least 30 days before the new price is charged. The notice tells you the price you are paying now, the new price, the date it takes effect, and how to cancel before then if you would rather not pay it.
You do not have to do anything to refuse a price increase except cancel or pause before it takes effect. Canceling because of a price change costs nothing, the same as canceling for any other reason.
This is about the price of the item itself. Tax follows the rate where you live, and delivery follows the Shipping Policy. If either of those changes what you pay, it shows on your order before it is charged.
9Reminders before a shipment
Before a shipment goes out we send you a reminder. It tells you:
What is coming, and how many.
The date it will be charged and sent.
How much it will cost, including delivery and tax.
Where it is going.
How to skip it, pause it, change it or cancel it, with a direct link to do so.
The reminder exists so you can stop something you do not want before you are charged for it, not to tell you about a charge that has already happened. Missing a reminder does not change your right to skip, pause or cancel at any time.
10If something goes wrong
If you were charged after canceling, if a shipment arrived that you skipped, or if anything about a recurring order is not what you set up, write to support@sleepbalanceacademy.com and tell us. We fix it and we refund you. We do not ask you to send back something we sent you by mistake.
Nothing in this document limits a right your state's law gives you about automatic renewals. Where your state gives you something better than what is written here, you get the better one. Nothing here stops you from raising a matter with your state attorney general or with your card issuer.
11Changes to this document
We update this document when what we do changes, when the law changes, or when we find wording that is unclear. Every version is kept, and each one records the date it took effect.
How you find out depends on how much changed. A correction that does not change your rights is simply published. A change that does affect your rights is announced before it takes effect. A change that materially alters what you agreed to is not applied to you by silence: we ask you to accept it, and continuing to browse the site is not treated as acceptance.
If you want a copy of an earlier version, or want to know what changed and when, write to support@sleepbalanceacademy.com and we will send it to you.
Write to us to change how often a recurring order comes, where it goes, or how it is paid for, or if anything about one is not right. You can cancel, skip, pause and change the quantity yourself in your account without writing to anyone.
